Cancellation Policy

Once your order is completed, you will not be able to amend your order or delivery time. If you need to amend your order or delivery time, your order will need to be cancelled by contacting info@indiangroceryuk.com and you should quote your name, order reference number, contact number and home address in the email. If you cancel your order on the day of your delivery, a charge of £2.99 will be applied as the order would have already been dispatched. If you cancel your order before the day of your delivery, no charges will be applied and a full refund will be processed within 10 working days, payable back to the card that was used during the original purchase.

Are you a consumer who has:

  • agreed to buy goods or services, but changed your mind or are unable to go ahead with the contract?
  • been asked to pay a cancellation charge to the business, but want to challenge the amount?
  • lost your deposit or advance payments, and want to get them back from the business?

The business may be asking for more money than it is entitled to. Just because it’s in the contract doesn’t mean it’s always legally binding. Businesses cannot rely on unfair terms. Check your consumer rights.

Consumer law may help you

Don’t just accept the business can keep your deposit and advance payments or ask you to pay a cancellation charge if you cancel the contract.

The business can only do this if the contract term is fair.

A cancellation charge is not fair just because it’s in the contract you signed – it needs to be reasonable.

Sometimes you’re entitled to a full or partial refund – but you can’t always expect all of your money back if you change your mind.

Businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge, only in certain circumstances

If you cancel the contract, the business is generally only entitled to keep or receive an amount sufficient to cover their actual losses that directly result from your cancellation (eg costs already incurred or loss of profit).

Businesses must take reasonable steps to reduce their losses (eg by re-selling the goods or services).

Non-refundable deposits should only be a small percentage of the total price.

Cancellation charges must be a genuine estimate of the business’ direct loss.

Contact the business

If you have concerns, firstly ask the business to explain how they calculated the amount they are keeping or charging you for cancelling the contract.

It might also help to familiarise yourself with our guide for businesses.

For information or advice

Contact the Citizens Advice consumer service (03454 04 05 06) for advice on what you can do.

Find your nearest Citizens Advice in England and Wales or Scotland.

In Northern Ireland, contact Consumerline on 0300 123 626.

These materials are not a substitute for legal advice, and should not be relied on as such.

More information on unfair terms can be found on the CMA’s webpages.